Contact Us
Got a question about how we rate sweepstakes casinos, spotted something that needs updating, or want to suggest a platform we haven't covered yet? This page explains who we are, what we can (and can't) help with, and the best way to reach us.
What We Can Help With
Sweeps Casinos is an independent research and comparison site focused on sweepstakes and social casinos operating in the US. We look closely at how these platforms structure their dual-currency model — typically Gold Coins for casual, no-cost play and Sweepstakes Coins that can potentially be redeemed for prizes — and how that compares across operators when it comes to game variety, payout speed on Sweepstakes Coin redemptions, and the return-to-player behaviour of their slot and table game libraries.
Reach out to us if you want to:
- Flag outdated information in one of our reviews or comparison tables
- Ask about how we approach ranking or research sweepstakes casinos
- Suggest a platform for us to look into
- Report a broken link or an offer that no longer matches what's on an operator's site
We are not a casino operator ourselves, and we don't process deposits, redemptions, or account verifications. If your query relates to an actual account — a stuck redemption, a verification hold, a bonus that didn't credit — that has to go through the operator you signed up with, not us. Every sweepstakes casino publishes its own support contact, usually in the site footer or help centre, and they're the only ones who can access your account details.
How Our Reviews Get Made
Readers sometimes ask how we arrive at our ratings, so it's worth explaining briefly here. We research publicly available terms, promotional structures, game libraries and redemption policies for each platform, then compare them against the criteria that matter most for the pages we publish — for a page focused on return-to-player and game quality, that means looking at the breadth of slot providers, table game variety, and any published information on game mechanics, rather than headline bonus size alone. Commission from any operator we link to never buys a higher position; ranking order reflects our research, not payment.
None of our content is financial, legal or gambling advice. Outcomes on any casino-style game — whether played with Gold Coins or Sweepstakes Coins — depend on chance, and no platform can guarantee winnings or a particular result.
Before You Contact an Operator Directly
A few things are worth checking first, since they resolve most common queries without needing to wait on a support reply:
- Check the operator's eligible states list — sweepstakes casinos are not available nationwide, and availability changes as laws and company policies shift
- Confirm you meet the platform's minimum age, which is 18 or 21 depending on the operator and sometimes the state
- Look for the "no purchase necessary" or alternative method of entry (AMOE) terms, since participation doesn't require buying coins
- Have your identity verification documents ready — most platforms require a government-issued ID and matching account details before releasing any Sweepstakes Coin redemption
A Note on What We Cover
Our site brings together research on sweepstakes casino promotions, welcome bundles, daily login rewards, and the game libraries operators offer — including slots, table games and, where available, live-dealer style rooms. Some of the operators we cover also run adjacent products such as sports-style prediction games or loyalty tiers, which we note where relevant. If you're new to the space and want the fuller picture before reaching out with a question, our About Us page explains our research process in more detail, and our Responsible Gambling page covers healthy play habits and where to find support if gaming stops feeling casual.
For anything involving account terms, payment methods, or how a specific operator handles taxes and reporting on redeemed prizes, our Terms and Conditions page sets out the boundaries of what this site does and doesn't take responsibility for.
Getting a Response
We read every message that comes in, though as an independent research site we're a small team and can't always reply instantly. General research or correction requests tend to get handled fastest when they include a specific page or offer reference, since that lets us go straight to the source and verify before making any change.